Oracle Customer Hub
Despite the availability of best-in-class Enterprise Data Management software solutions, achieving "a single view of the customer" remains a daunting task. Why? Partly because it is difficult to integrate customer information silos across multiple departments and systems, perform data quality management, and generally implement new technology-based solutions. Most organizations also lack the necessary skills to create an enterprise-wide CDI strategy, establish relevant processes and metrics and provide on-going visibility into customer data management.LumenData provides strategy, consulting and integration services for Oracle's Siebel Universal Customer Management (UCM) and Oracle Customer Data Hub (CDH). Leveraging our first-hand knowledge of Oracle products, best practice methodology and multi-year experience, we can help you maximize your MDM software investments and deliver tangible results.
Our solution professionals have comprehensive expertise in all aspects of Oracle Customer Hub implementations, including:
Unified Customer Information
- Create a single view of customer profiles e.g. demographics, products & services, preferences
- Establish complex roles, relationships and hierarchies for customer data
Closed Loop Data Quality Management
- Perform data cleansing and de-duplication
- Establish end to end processes for customer data lifecycle management
Customer Data Policy Management
- Setup policies and triggers (e.g. privacy, compliance) for proactive customer data management
- Create necessary reports and executive dashboards
Integration
- Implement customer data integration strategy e.g. real time, batch, ad hoc etc.
- Create interfaces and pre-built processes for linking master data repository with customer information systems
- We have proven experience of Oracle Customer Hub and Customer Hub implementations
- We can deliver successful deployments through a best practice driven approach
- We will help you realize tangible ROI from your CDI software investments
